Help Desk 6 by Expinion.net

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Updated: 01/23/2008

Help Desk 6 by Expinion.net: * Not just a knowledgebase but a full customer support and ticket tracking system! Inexpensive, but never cheap. * For visitors/clients there''s an organized knowledgebase (unlimited categories, 3 levels), optional side panel, glossary word definitions, searching && sorting capabilities and the ability to ask questions (with suggested solutions shown). * For the customer service professional customizable HTML email notifications, WYSIWYG editor, customizable fields/field types, automatic issue history tracking, management reporting (by specified dates), custom security levels, an unlimited number of agents, && more. * Some of the bonus features that help support personnel and their managers to share info online - anytime are: ''To Do'' Lists, Contacts Book, Agent to Agent emailing, Upload manager (admin and user if desired), Agent Logs, statistics reporting per agent/category/user. * 1000s of clients in over 140 countries. Only $145, includes support, install and upgrade.