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Updated: 10/07/2005
LiveResponse is a live support package with an innovative and robust interface. Comes with realtime monitoring, watch as visitors open and browse your site and pull them proactively in an instant. Also features a personal calendar, profile and address book for staff members, a powerful && fast template engine, detailed department && staff management, highly customizable settings, staff statistics, day wise breakdown of detailed logs, online/offline status images, predefined replies && commands, sound alerts, printable views, ability to push URLs && images, ability to leave a message and more.