Updated: 02/25/2008

WSS Knowledge Base

WSS Knowledge Base is a hosted application providing a Knowledge Base / FAQ management solution for your website. With the ability to reduce Customer Service calls and emails by up to 80% you can quickly see a high ROI. Features include: advanced learning search engine (key for your Customers to find the answers they want), categorisation of articles , full HTML articles, article rating, favourites, printing and &"email to friend&" functionality, &"look and feel&" and styling customisation, reporting and visuals to allow you to see exactly which articles are working, what isn''t working and what needs adding (your Customers indirectly tell *you* what needs adding by their feedback).